Terms and Conditions

DISCLAIMER

OUR ALLERGEN GUIDE

This guide contains confirmation of the allergens which can be found in the food and drinks we serve. Some dishes and drinks may not be available in all premisess. Customers with specific dietary needs must inform staff of their requirements, before ordering, to minimise the risk of cross-contamination. Ingredients and specifications can change; so, even if you have dined with us before, it is important to review this information before ordering.

 

EXCLUSIONS

Our staff cannot offer specific advice or recommendations beyond our premiseslished allergen communications.

 

PACKAGED PRODUCTS

Packaged products will not be covered in this allergen guide; however, you will be able to find allergen information on the packaging. Any drinks products not outlined in this guide may require customers to check packaging information of each product. Please ask a staff member to show you product packaging.

 

EQUIPMENT

Although our fryer vats are separated, they do have a shared oil filtration system. The risk of allergen cross-contamination may occur when oil passes through the filter. In addition, the proximity of food items during cooking on our grills may also lead to cross-contamination.

 

HOW TO USE OUR GUIDE

This information identifies the 14 major allergens only. Our kitchens do not handle any products which contain lupin or peanuts; however, we do sell pre-packaged peanuts from our bar. The information provided relates only to the actual ingredients of the menu items and does not take account of any customisation or requests made at the time of ordering. Many of the ingredients we use are produced in factories which handle additional allergens. The manufacturers have controls in place and are subject to frequent audits, yet customers should be aware that there could be a small risk of cross-contamination.

 

If a menu item contains an allergen in its ingredients, a ‘Yes’ is displayed next to the corresponding allergen. Where menu items offer differing side options, please check relevant allergen information for your choice, for example – chips, jacket potato or side salad.

 

CROSS-CONTAMINATION STATEMENT

While we have procedures for segregating preparation within meals and drinks, kitchen and bar service may involve shared preparation/cooking areas. If you have a specific food/drink allergen need, please inform us; we will take reasonable steps to prepare your meal safely, although we cannot guarantee a completely allergen-free environment or products.

 

Mobile application terms and conditions of use: ServiceTag app (‘the App’)

1: These terms and conditions (together with the ‘ServiceTag App’ Mobile Application Privacy Policy (‘the Privacy Policy’), our end-user licence agreements (the EULAs) as set out at http://www.apple.com/legal/internet-services/itunes/appstore/dev/stdeula/ (Apple devices) or https://play.google.com/intl/en_uk/about/play-terms.html (Android devices) and any additional terms of use incorporated by reference into the EULAs (collectively ‘Our Terms of Use’)) apply to your use of:

 

  • the ServiceTag mobile application software (app) hosted on the Apple iTunes App Store (Apple devices) or the Google Play store (Android devices) (the ‘App Site’), once you have downloaded a copy of the App onto your mobile telephone or handheld device (the ‘Device’).
  • any of the services accessible through the App (the ‘Services’).

 

2: In order to utilise the App and/or its Services, the following user requirements must be met:

 

  • The user must be over 17 in order to download and use the App.
  • If alcoholic or age-restricted products are purchased, the purchaser and any intended consumer must be over 18 and able to provide valid ID, on request.
  • The App requires a suitable payment card or cash to process orders.
  • Admission and service at licensed premises are subject to licensing laws.

 

3: We accept no responsibility for any damage or data loss caused to your device as a result of downloading the App.

 

4: It is at the manager’s sole discretion to refuse service to any individual or to make any other decision which is aimed at promoting or adhering to the licensing objectives, including promoting any internal or premises-specific policies/procedures.

 

5: All products and offers are subject to availability. Alternative products or refunds may be offered, where appropriate, at the manager’s discretion.

 

6: If you experience technical issues when using the App (for example, if the App screen freezes, payment is interrupted or you are charged twice for the same order), these may be resolved by speaking to a premises team member.

 

7: If your order is refunded, owing to product/offer availability or as a customer service goodwill gesture, it will usually be processed in the following way – through the premises’s till, with the funds being returned to the PayPal account or card within 48 hours.

 

8: We apologise, but it is not possible to amend or cancel orders, once placed.